Information We Collect
As part of our normal business operation, we collect information about our customers and our contractors through a variety of methods:
Cleaning Information Provided by Customers
In order for customers to buy Cleanings, we need to collect standard information about the location and scope of the work so we are able to accurately price and describe the Cleaning for contractors. This information is shared with the contractor(s) assigned to the Cleaning per our Quality Assurance Policy for the period during which they need the information to complete the Cleaning for you. This information is retained by Zoklean as part of your account to simplify ordering of future Cleanings for the same property; however, we do not share Cleaning or Property information with anyone who is not directly involved in performing the Cleaning. Contractors retain access to information relating to recurring Cleanings so long as you continue to be satisfied with their performance.
Payment Information Provided by Customers
For customers to pay for Cleanings we need to collect credit card and/or bank account information to process a deposit. Protecting customer financial information is our highest priority and we work closely with our credit card processor, credit authorization gateway manager, the various credit card companies, our commercial bank, and various compliance agencies and regulatory authorities to ensure that all of our payment processes meet the highest standards of the Payment Card Industry (PCI) Data Security Standards (DSS) consortium. Payment information is retained under high security encryption by Zoklean as part of your account in order to facilitate ordering of future Cleanings but is not shared with any entity or any person outside the payment process. Contractors never have access to your payment information.
Business Information Provided by Contractors
In order for us to be able to assign Cleanings to contractors and to pay them once a Cleaning is complete per our Quality Assurance policy, we need to collect standard vetting, business and bank account information from contractors. As with a customer's Cleaning and payment information, contractor information is retained as part of your contractor account under the highest security protocols. We do not share this information with any entity or person outside of the normal disclosure to customers when you are assigned to one of their Cleanings and to payment processors in order to pay you for completed Cleanings. We may also disclose contact information to third parties when necessary in the course of the standard vetting practice we undertake to assure your status as a qualified contractor. We do not share any of your business information with potential competitors except in aggregate summaries of the market in which you and your competitors operate, which market intelligence is available to all contractors who participate in Zoklean.
We collect and store certain types of information when a customer or contractor interacts with us by using "cookies" and logs - software tools which obtain certain types of information whenever your Web browser accesses Zoklean.com or advertisements and other content served by or on behalf of Zoklean.com. This information helps us improve your user experience and ensures that we are able to provide you with the best service possible.
Business Information Provided by Contractors
When you download or use the Zoklean smart phone or other mobile device applications as a customer or contractor, we may collect information about your location, your mobile device, and other Cleaning related factors, in order to assure Cleaning quality. In particular, mobile information collected from contractors is critical for us to be able to provide customers with the ability to audit performance of each Cleaning. We may also use mobile information to improve customer user experience.
Third-Party Cookie Information
All information we collect is protected at the highest industry standard for cyber security. We encrypt all information using Secure Socket Layer (SSL) software during transmission. We reveal only the last four digits of your credit card numbers when confirming an order and only in e-mail communications to customers. Contractors never receive customer payment information.
Your password is the key to your customer or contractor account and it is your responsibility to protect it. Do not disclose it to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If your password has been compromised for any reason, you must notify Zoklean and change your password immediately.
HOW WE USE AND SHARE COLLECTED INFORMATION
We have developed strict guidelines on how we use and share customer and contractor information. These guidelines include the following key precepts:
- Affiliated Businesses